Terms of service

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You may create an account with your e-mail, mobile number and a password, or with Google. Keep your password to yourself and tell us if you think someone else has used your account. You are responsible for what is done from it until you do.

Give us real details. We use the mobile number and e-mail to reach you about your projects, and we may close accounts that are fake, abusive, or unused for two years. You can close your account at any time by writing to us.

We design, build, deliver and support software that automates business work, including data pipelines, order and inventory workflows, reports, alerts, internal tools and AI assistants. What exactly we will build for you is set out, screen by screen, in a written scope that we both sign before we start.

Every build has a fixed scope, a fixed price and a fixed date, agreed in writing. That written scope is the definition of done. Anything not in it is a change.

Changes are welcome. We quote them separately or move them to the next milestone. We never silently absorb or silently invoice a change.

Unless the proposal says otherwise, payment is by milestone: 40% at kick-off, 40% when you accept the working demo, and 20% at go-live. Monthly support plans are billed monthly in advance. Audits are paid before they start.

Prices are in Indian Rupees and exclude GST, which is added at the applicable rate. Clients outside India are quoted in US Dollars. Invoices are due within 7 days. We may pause work on overdue invoices after giving you notice.

Hosting, API, messaging and AI usage run on your own accounts, at cost, unless we agree otherwise in writing.

To hit the agreed date we need, in good time:

• access to the systems, accounts and data the build needs;
• a named person who can answer questions and accept demos;
• feedback on each weekly demo within 3 working days.

If these are late, the date moves by the same amount. We will tell you as soon as we see it happening.

You own the code. On payment of the milestone that covers it, all code, configuration, documents and designs we create for you become yours, and we assign our rights in them to you. Source and documents are handed over as we go, not at the end.

Our tools. We reuse general-purpose building blocks, libraries and know-how across projects. Those stay ours, and you get a permanent, free licence to use them inside what we built for you.

Third-party and open-source software stays under its own licence. We list what we used in the handover documents.

Your data and your brand are always yours. We will not name you as a client, or show your data, without your written permission.

Anything you tell us or give us access to that is not public is confidential. We use it only for your project, share it only with team members who need it, and protect it the way we protect our own. This lasts for 3 years after the project ends, and for trade secrets for as long as they stay secret. We sign your NDA if you prefer your own.

For 90 days after go-live we fix, at no charge, anything that does not work as described in the signed scope. Response times are in the proposal. This warranty does not cover changes you or third parties make to the code, changes in third-party services and APIs, or new requests.

After the warranty you can run the system yourself, or take a monthly support plan. Support plans need 30 days' notice to end after the first 3 months.

Our systems act on data from your accounts and from third-party services. We build checks that stop bad data before it is used, and we build a human confirmation step into anything that spends money, changes a price or messages a customer.

We cannot promise that third-party services (marketplaces, ad platforms, AI providers) will always be available or unchanged, or that an AI component will always be right. Its output is a suggestion for your team, not a decision. You stay responsible for the business decisions made using the system, and for complying with the terms of the platforms it connects to.

Our total liability for a project is limited to the fees you paid us for that project in the 12 months before the claim. We are not liable for indirect losses such as lost profit, lost data caused by third parties, or business interruption.

Nothing here limits liability for fraud, wilful misconduct, or anything that cannot be limited under Indian law.

Either side can end a project with 14 days' written notice. You pay for the work done up to that date, and we hand over everything built so far. See the refunds and cancellation policy for the details.

These terms are governed by the laws of India. If we disagree, we first talk, then try mediation. If that fails, disputes go to the courts of Mumbai, Maharashtra.

We may update these terms. The date at the top shows the current version. Projects already under way stay on the terms they were signed under.