Every case owned and updated on WhatsApp.
A customer case desk with WhatsApp updates.
Complaints tracked across inboxes and spreadsheets get lost. We build a case desk where every case has an owner, a status and a deadline, and the customer is updated on WhatsApp as it moves.
The problem today
- Complaints tracked across inboxes and spreadsheets.
- Nobody knows who owns a case or how old it is.
- Customers chase you for updates.
- Managers can't see what is open and what is stuck.
What we build
- One case desk: owner, status and deadline on every case
- Customer updates on WhatsApp and e-mail as the case moves
- Each team sees only its own cases
- Search by order, product or case number
- A view of what is open, ageing and stuck
How it works
Data in, checks, then the result.
Data in
- Forms & e-mail
- WhatsApp messages
- Order details
Checks
- Owner assigned
- Deadline set
- Person approves replies
What you get
- Case desk
- WhatsApp update
- Ageing alert
- 1
Cases come in
From your form, e-mail or WhatsApp, each one with an order and a product.
- 2
Owner and deadline
Every case is given an owner and a due date by your rules.
- 3
Customer kept updated
Status changes send an update on WhatsApp or e-mail. A person stays in charge of the reply.
- 4
Nothing gets stuck
Ageing cases are flagged to the owner and their manager.
See it
Every complaint with an owner, an age and a status.
Drawn with dummy data. Every number shows how it was worked out.
Open
38
Escalated
4
Waiting on customer
11
Resolved this week
126
| Case | Subject | Owner | Age | Status |
|---|---|---|---|---|
| C-20931 | Replacement not received | Team East | 3 h | new |
| C-20914 | Warranty claim, earbuds | Asha | 1 d | waiting on customer |
| C-20887 | Wrong item delivered | Rohit | 2 d | escalated |
| C-20860 | Refund status | Team West | 2 d | open |
Illustration · dummy data · no client names
What changes
- Every case has a name against it
- Fewer "any update?" calls
- Managers see the backlog at a glance
Live in about 2 weeks. A working demo every week, a separate QA team, you own the code, and 90 days of support after go-live.
Built and running
Where we've done this before.
Real systems in daily use. Names stay private.
Questions
Asked on most first calls.
Do you need the WhatsApp Business API?
For automatic updates, yes. We help you set it up on your own account. For small shops, the free WhatsApp Business app setup is on our small-business page.
Will a bot reply to our customers?
Only with messages you approve. A person stays in charge of anything that isn't a status update.
Can each team see only its own cases?
Yes. Access is by team and role.
How do we reach you?
Call or WhatsApp +91 93245 75633, e-mail [email protected], or use the form on this page. We reply within one working day.
Tell us how complaints are handled today.
A free 30-minute teardown: how cases move today, where they get lost, and a fixed price for a case desk.